Terms & Shipping
We guarantee our product will be fresh when it arrives on your doorstep. We ship FedEx, unless otherwise requested. A signature is not required, unless delivered to an apartment or business. We CANNOT deliver perishable items to PO Boxes.
Orders ship out Monday – Thursday, with deliveries of Tuesday – Friday. We CANNOT offer Saturday deliveries, due to delivery restrictions in many areas.
All orders placed Monday – Wednesday, before 6:00PM EST can ship the next day. All orders placed after 6:00PM EST on Thursday, will not ship until the following Monday, unless a later delivery date is requested. (Government Holidays can alter this schedule.)
You can specify your desired delivery date during checkout. However, please keep in mind – Mother Nature runs things. She can cause a weather system, which can delay your package AT ANY TIME. So, please allow an extra day or two when selecting your delivery date. If you do not specify a desired delivery date, your order will ship out the next available shipping date.
We ship to the address you provide us. Minor details can be the cause of major stress. Please take a moment to validate that the information you provided is correct (i.e. spelling, apt/suite number, zip code, state, etc.). Oysters XO and FedEx will NOT be held liable for misrouted packages resulting from incorrect shipping information provided by you.
We use flat rate shipping for your convenience and pass our carrier discounts on to you.
Special Events: When planning your special event, waiting until the last minute is never a good plan. Place your order early to ensure availability and we will arrange specific delivery dates. We can make suggestions for your important event based on the best seasonal selections available.
Holidays: We understand that the season of giving is often a busy and challenging time. Because you are selecting perishable product for your celebration or as a gift, we urge you to notify your recipient and confirm they will be home during the expected delivery time. It can still be an item of surprise, but because a signature is not required (in most cases), some people are not looking for their surprise package and will let the box sit outside for an extended amount of time, leaving the items to spoil.
We are human: We have as many precautions in place as possible, but human error can happen. If you experience the rare occasion of a mistake being made on your order, please reach out to us immediately, and we WILL make it right. Seriously – we lose sleep over dissatisfied customers, so please give us the chance to fix any problems you may have.
Refunds, Credits and Cancellation Policy:
Cancellations: All orders can be canceled before 8:00AM EST on the day it is scheduled to ship. All modifications and changes to order need 24-hour notice.
Refunds and Credits: We want you to have the best possible experience using our product. If you are concerned with how your product arrived, please call us direct at 917-297-5929. If your order has been packed wrong, gets lost, destroyed, damaged or delivered late we may either refund your money, reship the product, or give you a discount on your next order, depending on your preferences, who made the mistake, and whether it was a complete or partial loss.
We reserve the right to conduct an investigation into claims that are potentially fraudulent. Please do not discard any packaging until you are completely satisfied with the product. On occasion, Oysters XO may deem it necessary to have the purchaser provide pictures to better resolve the issue.
Accepted Forms of Payment: Our web shop uses PayPal through which we accept credit cards from Visa, MasterCard, Discover or American Express card, but it also facilitates you to use your Paypal account, Paypal Cash or Paypal Credit if you are enrolled in these programs.