Refunds, Credits and Cancellation Policy
Cancellations: All orders can be canceled before 8:00AM EST on the day it is scheduled to ship. All modifications and changes to order need 24-hour notice.
Refunds and Credits: We want you to have the best possible experience using our product. If you are concerned with how your product arrived, please call us direct at 917-297-5929. If your order has been packed wrong, gets lost, destroyed, damaged or delivered late we may either refund your money, reship the product, or give you a discount on your next order, depending on your preferences, who made the mistake, and whether it was a complete or partial loss.
We reserve the right to conduct an investigation into claims that are potentially fraudulent. Please do not discard any packaging until you are completely satisfied with the product. On occasion, Oysters XO may deem it necessary to have the purchaser provide pictures to better resolve the issue.
All perishable product is final sale. No returns/exchanges will be accepted.
Returns/Exchanges for nonperishable items (shucking utensils, clothing items, etc…) are permitted if the product is unused and undamaged. Additionally, return/exchange requests must be submitted to customer service within five (5) days of product receipt. Oysters XO will not provide return postage or label(s). The customer is responsible for return packaging and associated shipping fees. Please note that we will not refund/ship a new order until the previous one has been received by us.
Accepted Forms of Payment: Our web shop uses PayPal through which we accept credit cards from Visa, MasterCard, Discover or American Express card, but it also facilitates you to use your Paypal account, Paypal Cash or Paypal Credit if you are enrolled in these programs.